Of course before to continue verify that in the Organization the user has only one account.
Opened this issue with Microsoft
https://developercommunity2.visualstudio.com/t/AAD-user-appears-twice-on-DevOps/1385302
and sharing solution:
- Navigate to Organization Settings -> Users
- Remove the user.
- Re-add the account by typing in the entire email address without using the suggested identity in the dropdown.
- Ask the user to clear all cookies/cache and navigate directly to aex.dev.azure.com from an inPrivate/incognito browser.
- Make a new query in the projects the use was assigned filtering for “Assigned To contains” and the first letters of the name so that you can verify if there are still items assigned to the wrong account that can be re-assigned.
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